Master Plumbers, A + Customer Service Providers, Father & Son, and Major Award Winners!
These are a few ways to describe the “crackless” (get it) team from G&C Plumbing and Heating, but who are they really?
Greg and Brandon of G&C Plumbing and Heating are a father and son team.
You can tell by the quality of their work, level of respect, and attention they give to detail that this relationship runs pretty deep.
Imagine working with your dad…
Imagine working with your son…
That was a regular occurrence like 100 years ago, but…
That could be a nightmare nowadays, right?
Somehow, it works swimmingly for Greg and Brandon. That’s right, they’re old school.
it’s incredibly refreshing to know that when the guys come into your home they are acting not only as excellent customer service providers, they are also acting as a father and son – there is a level of respect and care in this working combination that elevates the service they provide to something pretty cool.
Don’t you think?
Brandon thinks so. “My dad taught me from a young age to be respectful. That’s why we both think it’s important to wear booties on our shoes in our customer’s home, place mats on the floor for our tools to protect our customer’s floors, and pick up after ourselves,” said Brandon who probably takes his shoes off at home too.
A few other awesome qualities about these guys:
They believe in treating people how they would like to be treated.
They get a lot of work from word of mouth and strive to keep those words positive.
They are polite and personable with customers and even their pets.
They feel It’s a lot easier to be nice to people than to be mean to them.
“One thing we hear very often is how we’re the only plumbing company to answer the phone or to return a phone call. Not just within a day or so, but to return the phone call at all,” said Greg.
It’s polite to return someone’s phone call.
“We’re also able to explain the pricing we give – with a reason behind it in a detailed list of parts and labor, so you won’t have any questions about the bill. If you do, we’re happy to answer them,” said Brandon.
Sensible billing is good business sense.
That’s a quick look at this legit father and son team. Their good ole guys, and you’d be happy to have em help you with your plumbing and heating issue. They might even be able to teach other members of your family to pick up after themselves and take their dirty shoes off at door.
Next time we’ll take a closer look at how G&C Plumbing & Heating came to be. Spoiler Alert, the story involves a nice guy, we call Papa Bear, and his entrepreneurial spirit during a short stint as a gas station attendant.
Hollywood is working on the file – we’re sure.